Returns & Refund Policy
How do I return an item/order to HikeAmerica?
Your satisfaction is very important to us. If you are not happy with any part of your order, you may return or exchange the product(s) within 30 days of the ship date. If you purchase the order for Christmas or Birthday or some other special event and you exceed the 30 days we will extend our return policy to protect you, just send us an email or give us a call to start the process.
All returned products must be in a new, unused condition. Once we receive a return, a full refund (excluding shipping and handling charges) will be issued back to the purchasing credit card or Pay Pal account. If you are returning because of our mistake or a defective product we will refund all shipping costs. Your credit card company may require up to an additional 5-7 days to post the credit to your account. You may repackage the item(s) in the original packaging and return the package along with a note explaining what you would like us to do (refund/exchange), your order number, and any special instructions.
P.O. Box 5684
Redwood City, CA 94063
What about return shipping & handling?
The customer is responsible for any additional shipping costs on a return or exchange.
What if I received a defective/incorrect product?
There is no charge for exchanges of product mistakes on our behalf. Please give us a call at 800-880-4453 or email firstname.lastname@example.org and let us know what happened with your order. We will email you a prepaid shipping label to return the items to us. Please re-use the package that your received the items in to cut down on waste.
What happens if something I order is out of stock?
Thanks to amazing technology and trial and error we have implemented a system to remove out-of-stock items from the online store. However, nobody is perfect, we all wish we were, but it does happen that an item is out-of-stock. We try to make that not happen but it unfortunately does. Our customer service will do their best to help out when this situation occurs.
How long does it take to process my refund?
If you cancel your order or return an item then we will process a refund to your Credit Card or PayPal account as soon as possible. Usually this is handled in 1-3 days. Your issuing bank may take an additional billing cycle to display the credit to your card, sometimes up to a week.